Cancel / Return & Refund Policy

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

·                     Log into your wagtailstore.com account and go to the 'My Orders' page

·                     Identify the item you want to cancel and click on the corresponding 'View Details' link

·                     In the detailed order page, you will see 'Cancel' links against each of the items in that order

·                     Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

·                     Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

 

How long will it take to process my cancellation request?

 

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 4-7 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by wagtailstore.com


How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase. 

1. Please email mail@wagtailstore.com to request a refund and we will assign you a tracking #.
2. Send your returned item to:
 www.wagtailstore.com

     Wagtail Technologies India Pvt.Ltd, No.7/110, 6th Cross Street, Sundar Nagar,

     Ekkattuthangal,Chennai-600032,Tamilnadu.

3. Include in your package a signed letter stating the reason for your return and the original receipt.

4. After we received the return materials your amount will be refunded within 4 working days. 

Return Exceptions
Some items can not be returned if they are opened. These include printer heads and softwares.
Customers that has been used, or altered will not be accepted for return or exchange.